Shipping Policy

Shipping Costs

The customer is responsible for all shipping charges and is due upon checkout.

Shipping Methods

Shipping methods depend on the weight of the order…

  • Small Parcel Shipments (orders less than 500 lb.)

Karden Sales & Consulting, Inc. uses UPS to ship its small parcel orders. The shipping costs are calculated based on UPS rates of service. Options include (but are not limited to):

    • Ground
    • 3 Day Select
    • 2nd Day Air
    • Next Day Air Saver
    • Next Day Air
    • Next Day Air Early A.M.

Furthermore, each of the above rates fluctuate based off the order's dimensions, weight, and destination

  • Freight & Carrier Shipments (orders weighing +500 lb.)

Karden Sales & Consulting, Inc. elects the most cost-effective and timely carriers to deliver customer orders. However, if you have a specific carrier you like to work with please let us know by contacting us directly at [email protected] or 1-800-221-1116.

Order Processing

  • Karden Sales & Consulting, Inc. strives to keep your lead times shorts. That's why our policy is to ship out all items that we have in stock on orders that we receive before 1:00 P.M. CST on the same day of order receipt.
  • Note that orders containing hazardous materials may take up to 24 hours to ship.
  • Any orders received after 1:00 P.M. CST on Friday will most likely go out on the following business day.

Missing or Lost Packages

  • Missing or lost packages will be handled on a situation-by-situation basis.

International Shipping

  • Karden Sales & Consulting, Inc. only ships to destinations within the United States. For information on who to contact for placing international orders, we'd still love to help you out; simply contact us at [email protected] or 1-800-221-1116

Return & Exchange Information

  • Please see our return policy

Incorrect or Incomplete Address

  • If your package is returned to us because of an incorrect or incomplete address, you must pay all delivery charges to re-deliver your order to a corrected address. Karden Sales & Consulting, Inc. is not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.